Frequently Asked Questions

1. How do I place an order.

Add selected items to cart. Once you have completed the shopping cart, click Start shopping. Fill in all customer details fields on the order form. Choose the delivery method. Please select a payment method for your merchandise. Familiarize yourself with the rules of purchase. Confirm your order by pressing Order.

We have the right to cancel an order and ship it in the event that we no longer have the ordered goods (or goods). In this case, we will notify you by email. Failure to contact will result in your order being automatically canceled.

2. How do we deliver the goods?

We deliver the goods to the Omniva post office of your choice. Delivery cost 2,50 EUR. Parcels are shipped within 1-2 business days of receiving payment for the goods.

If you do not have an Omniva dispenser in your area - please feel free to email us - we will work to arrange a convenient delivery method for you.

3. Can I take the goods myself from your office?

You can pick up the goods at our office (Paukščių tako g. 55, LT-12189 Vilnius) by prior arrangement.

4. How can I pay?

You can pay online or by bank transfer (if you pay by wire transfer, your order is confirmed within 2 business days).

You can pay by credit card when picking up our goods at our office.

If the goods are not picked up or the order is not paid within seven calendar days, the order is canceled.

5. Can I return an item?

You can return a quality item within two weeks of purchase, in which case the buyer will cover all shipping costs. Please inform us about your intention to return the item by phone +370 612 84 996 or by email. e-mail subtilusatradimai@gmail.com and send it back to MB Subtilus atradimai, Paukščių tako g. 55, LT-12189 Vilnius, Lithuania, paying the cost of returning the goods. We will refund you for the returned item within 14 days of receipt.

6. Can the item crash during delivery?

We pack the goods very carefully, we are skilled packers and we use a lot of impact-resistant packaging, so the chances of breakage are minimal.

7. Packing boxes.

One of the basic ideas of our firm is to use in your beautiful daily life what the best manufactories have created in the past and thus contribute to the preservation of the environment. We also contribute to the reduction of pollution by packing goods - not deliberately ordering new branded boxes - and reusing boxes already made and used by someone else.

8. The state of Goods

Please note that all items on our site are vintage or antique. Many of them count for years, have been loved and used, so these marks are a natural result of the process and can be seen, but do not completely detract from the value or appearance of the item. We do our best to reflect the state of things in both photos and descriptions.

9. Description of Goods

While we strive to define as precisely as possible the year, period, style, materials, manufacturer, technique, origin and history of the product based on the various sources available, opinions may, of course, differ, so we do not provide a 100% guarantee.